Brian Light - brian@ce-survey.com
*Real Customer Care is a realisable investment for both you, your customers and your staff - your company's main asset(s)*
Throughout a varied and successful business career, from the MD/Owner of a UK chain of Retail Stores to a Director & General Manager of a Japanese Consumer Electronic company, Brian was always aware that the key to his success was his strong belief in the traditional value of "treating customers as i would want to be treated" - both internal and external customers!
A successful organisation consists of strong individuals who complement ne another and who are motivated towards achieving the same aims. With this in mind, real customer care has always played a major part in Brian's management career and he now utilises akk his experience as a professional business advisor, coach and mentor when delivering the ce-survey methodology.
This mixture is only possible due to his genuine and passionate belief in people [ customers ] - every company's number one asset and [ priority ]
Nick Brown - nick@ce-survey.com
"Ultimately Sustainable Competitive Advantage is achieved by making staff, at all levels, accountable to customer feedback. ce-survey is the tool for managing that process"
Nick's broad range of practical experience from running a Pub Group, via a Direct Marketing Agency advising organisations such as Army Recruiting Group, Avis Fleet, BSkyB, BAA Gatwick, Abbey National etc, through to his current online comms and database marketing business combined with his time working with Gary Hamel at London Business School, gives his team the ability to implement strategy. That is:- to make things happen.
Implementing strategy is about change management, and sustainable change management with ongoing focus in a fast changing world, needs to be driven by customer feedback. ce-survey delivers this.
Matt Stannard - matt@ce-survey.com